• GP Support Specialist

    Job Locations US-MO-Kansas City | US-MO-St. Louis | US-IN-Indianapolis | US-TX-Dallas | US-CO-Denver
    Posted Date 3 months ago(8/7/2019 4:05 PM)
    Job ID
  • Responsibilities

    • Create and manage support cases from client requests for service.
    • Efficiently diagnose issues reported by clients.
    • Provide timely and appropriate issue resolution.
    • Meet defined service level agreements.
    • Escalate cases with the support center manager according to defined SLA’s.
    • Document case communication and resolution.
    • Oversee secondary resources assigned to the support center
    • Facilitate case resolution between third party software vendors and BKD clients as needed.
    • Continuously develop working knowledge of Dynamics GP and associated products.


    • A minimum of three years’ working experience with the following products and tools:
      • Dynamics GP installation and functional use including Financial modules, Payroll, and Management Reporter (Dynamics GP certifications preferred)
      • Integration tools for Dynamics GP, including Integration Manager and eConnect.
      • Microsoft Windows Server
      • Microsoft SQL Server, SQL Reporting Services, and Transact-SQL
      • Microsoft Office
      • Enterprise support management software
    • Bachelor’s degree or equivalent work experience
    • The ability to effectively use knowledge bases and search engines
    • Prior experience in a customer service role is required
    • Previous experience in a consulting role is recommended
    • Industry-specific experience in finance, healthcare, or manufacturing is desirable
    • Ability to listen carefully and ask appropriate exploratory questions in troubleshooting issues
    • Ability to collect and organize case details quickly and accurately


    Experience the BKD difference for yourself. For more information about our firm locations, visit bkd.com. BKD, LLP is an equal opportunity/affirmative action employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.


    BKD does not accept unsolicited referrals or resumes from any source other than directly from candidates. We will not consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. BKD will not pay a fee to a recruiter or agency that does not have a signed BKD vendor agreement. Any resume or CV submitted to any employee of BKD without having a BKD vendor agreement in place will be considered property of BKD. BKD will not be held liable to pay a placement fee.


    At BKD, our mission is to provide rewarding career opportunities and invest in the success of our people. Through award-winning learning and development, coaching and career advocacy programs, you will have the tools to make every play count and reach your professional goals. Along the way, you will have the opportunity to influence innovation and build long-lasting relationships. As a BKDer, you will be able to learn, lead, serve and be recognized for your contributions.

    As a part of our People First culture, we invest in the well-being of our Trusted Advisors so they can provide Unmatched Client Service®. Click here to learn how we invest in our people: bkd.com/careers/our-investment-in-our-people.


    Make your next play at BKD.


    About BKD
    BKD, a national CPA and advisory firm, can help individuals and businesses realize their goals. Our approximately 2,900 dedicated professionals provide solutions for clients in all 50 states and internationally. BKD and its subsidiaries offer a variety of tax, accounting and consulting services and combine the insight and ideas of thought leaders in multiple industries. Learn more at bkd.com.




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